Thank you for taking the time to visit our website. Since 2002, we have been delivering specialist services to Members of Parliament to assist them in the day to day management of key data.

Members and their staff work in a very demanding high pressure environment, where good information flow is the key to the efficient delivery of services to constituents. Our products are designed from the ground up around the demanding requirements of a Member's office and directly reflect the requirements of those who use it. We pride ourselves in taking our user's experiences and requests for additional functionality and turning them into reality.

Parliamentary ICT (PICT) provide extra assistance, whilst not endorsing any product, to the main suppliers of IT services to Members. Because of this we are able to test our software on a standard Parliamentary machine and with our security clearance and your permission we can access and support your Westminster based machines in the same way that we can in the constituency. We can even be on more than one PC at a time, so if there's a problem between your constituency office and Westminster we can shadow PCs at either end simultaneously. By woking directly with Parliamentary IT, we can be sure that all our products and services are security compliant and have been tested against the pre-installed software contained on each PC. We are able to test product against the parliamentary builds and so you can have the peace of mind that all the bases are covered.

Any service is only as good as the support you can expect if you experience a problem. On this front, we have a reputation second to none. We know our customers and our customers know us, so there's never a fear when it comes to asking for help or advice. If we haven't heard from you for a while, we even call to make sure everything is OK. Our ability to remotely access your PC means that help is always to hand and above all it's 'jargon free'. We appreciate that all you want to do is get on with your work, not become a part time computer engineer. You can leave the technical stuff to us, leaving you to get on with the important work of supporting your constituents.

Of course we would say we deliver an excellent service. The good news is, you don't have to take it from us. Our users are more than happy to share their experiences of working with us and we are happy to provide contact details so that you can have a chat and maybe visit their offices to see CMITS in action. We have also included some comments in the Testimonials tab at the top of this page.

Any CMITS user will tell you, we are passionate about what we do and the services we provide. Availability and approachability are our watch words and this makes the relationship with have with our users special. So why not let us help you to make a difference? If an informal chat would be of assistance or even a face to face meeting, please don't hesitate to let me know. To save my contact details to your address book, just click on the business card below.

Kind Regards
Martin P McSweeney
Head of Development
CMITS.net
Tel	01226 341287
Mobile	07796 953349
Email	martin@cmits.net

Case Management forms the core of our business and with nearly a decade of understanding the case management requirements of Members under our belt, we are proud to be the natural choice for recent new Members of the House of Commons.

Over the years we have listened very carefully to users to gain an absolute understanding of what they need in order to deliver fast efficient management of key data. The great thing about giving CMITS demos these days, is that there are very few questions we are asked that haven't been asked and implemented for by one of our users. From Casework to Press Releases, from Document Management to Surgeries, CMITS has a set of tools to keep all this key information in one place and allow users to share it both in Westminster and in the constituency as well as on the move.

CMITS integrates directly with Microsoft Office for document and email management as well as system reporting, So users are able to work using applications like Word, Outlook and Excel. In addition we also offer s simple 'scan and save' option to enable incoming post to be scanned and saved directly into case files. The key objective is to provide maximum benefit for minimum input. This is extended by the integration of the electoral register that facilitates automated import of data to save users time inputting the names and addresses of constituent. With an integrated Standard Document and Email Library, as well as links to automate letters to government departments and Ministers, we believe CMITS offers the most comprehensive set of data management tools available.

The key to good case management is effective reporting and in this regard CMITS definitely delivers. It has a comprehensive set of monitoring tools to make sure you don't miss any deadlines and ensure you stay on top of correspondence management. With automatic chasing and acknowledgement options, usual repetitive tasks are made easy, allowing you to better focus your resources.So whether you waiting for replies from Ministers or the Local Authority or need to check when the last action was taken on a case and by whom, CMITS has it covered. It has a draft letter function that allows staff to create letters as drafts for you to approve or amend from a draft list, keeping the information flow simple and seamless.

Surgery management is another key function, allowing you to deal with constituents from appointment allocation to resolution. This enables you to know who you've seen, what their problem was and what you did about it. Of course, sometimes it's not about a problem relating to an individual, but more about an issue that affects a number of constituents. Fear not, CMITS has a dedicated issues section that enables you to track the progress of issues and attach constituents to them as a group.

The more information you add, the more CMITS comes to life offering you the ability to identify key trends and highlight big issues so you can send standard letters or emails to groups of constituents to keep them engaged. We beleive that the key to delivering a quality service to your constituents is to instantly be able to review their contact with you and be able to provide them with an update on progress. It's exactly what CMITS was designed to do. Add to this our passion for what we do and is truly a winning combination. When you join the CMITS user group we're there for you. Not just if something goes wrong, but also to offer advice. If you need something and CMITS can't deliver it we want to know about it as we constantly strive to improve things for the future.

Our close relationship with Members and their staff have helped us to understand the sometimes complex data management requirements of a busy office. Taking all our knowledge of the interaction with the public, we are proud to announce the launch of phase one of our new CMITS.net Services in the form of E-Contact. A very exciting list management service that enables you to have a worry free email contact service with your constituents.

Sending bulk emails is not the simple process you might think. There are many mail clients out there as well as many browsers, so just getting your email to look the same in all these viewers is a significant challenge. Even if you manage to get all this right, you then have the problem of filters that view bulk email as SPAM (unsolicited mail) Combine all of these factors and it needs significant thought and preparation to get your message to the recipient. Even if you get lucky and your message is received, you have no idea what happens to it. For example, the recipient might delete it before opening it. Our new system deals with all these issues to provide you with an easy way to get your message out there. We appreciate that one of the key problems with bulk emails is that email address lists may be old or poorly managed, resulting in many failed deliveries or even worse, very frustrated constituents who have told you a dozen times they don’t want to receive any email from you. We can’t think of anything more of a vote loser than sending emails to those who don’t want to receive them. Aside from all of the above, another key element is the credibility of the server delivering the mail. Our partner’s mail servers deliver mail based on longstanding relationships with Internet Service Providers and this ensures that ISPs DO NOT block or filter mail sent from us, ensuring the best possible deliverability rates. Emails sent can display from any name and you can use any email address you wish as a reply address, so flexibility is the name of the game.

There is little doubt that there is no better contact than a face to face meeting, but with most Members representing over 60,000 constituents, this is clearly not always possible. So with this in mind, it makes sense to look towards an effective technology based solution to develop channels of communication that help you manage your relationship with your constituents. Many Members now have a website to extend their ability to communicate to a wider audience. The advent of blogs and Twitter has served to open new opportunities to reach out, but on the reverse, it is argued that the time invested in these new media tools would be better served getting on with the job

The primary objective of this service is to gradually build an email list that is clean, current and populated with constituents that are keen to hear what you have to say. Once you have this in place, you can really go to town. Your E-Contact system will enable you to create everything from basic e-newsletter distribution, to sophisticated time scheduled deliveries with auto responders that will automatically respond to requests for more information. The system can operate standalone, or integrate flawlessly with your website to enable you to have a subscribe option on your homepage. The same system will enable you to integrate surveys on your website that directly feed your E-Contact account so you can analyse responses and identify trends etc. If you would prefer to email your surveys, no problem - and you get the same data analysis tools. We can even set the system up so it will automatically email your list when you add a new news item to your blog. Simply add the news item on your site and E-Contact will see the new item and email the content to your selected list.

To provide you maximum flexibility E-Contact also offers list segmentation which allows you to split your lists into segments so that you can send specific targeted information to specified segments of your master list. Those who use CMITS can import Case Types to help with segmentation. Subscribers can even opt in and out of interest areas without you having to lift a finger.

This is a brand new service we are offering for the first time during this new parliamentary term. With CMITS moving towards the web, we are naturally wanting to extend the reach of our services to include website design. This website you are viewing now should give you a good feel for how we utilise some of the latest web technologies to deliver information to our users.

Members represent on average 60 - 70,000 constituents, so it's a significant challenge to ensure that they are aware of how you are working on their behalf. An Internet presence is a great way of keeping them informed and indeed interacting with them is to have a website. I hate to say it, but there are webistes and websites and you very much get what you pay for, so it's important to study what's out there so you can make an informed decision. The great news is that having worked closely with Members for almost a decade, we have a detailed understanding of the key requirements. For us, it's about attention to detail and if you speak to any of our customers, I am sure they will share with you our passion for what we do. Our primary objective is to understand what you need, with a view to offering the very best advice to deliver a first class web presence whist at the same time providing excellent value for the public purse.

Whilst all websites offer a similar set of core services, it's very much a matter of creating a site that reflects you. The best way to look at us is as technical translators for your ideas. This way, you can very much put your stamp on what your constituents see.

We beleive that the days of static websites containing nothing but text and a few images are a thing of the past. How good would it be to be able to ake a photograph on a mobile type a quick caption and press send and have the image instantly available on your webiste? What about recording a weekly or monthly video address to keep people informed on issues that affect them? What about giving constituents a chance to participate in polls and surveys? These are just a few of many many options that demonstrate a clear commitment to keeping your constituents informed.

The key to any good website is keeping it current, so it's important to strike a balance when it comes to time investment. The temptaion is to adopt lots of new technologies only to get swamped by the work required to keep it current. Again we have a wealth of experience in managing technology and how to get the best out of it. We can certainly help when it comes to understanding what will be required, so you work within any limitations that might be present. This is where your relationship with us is built as we work with you and your staff to arrive at the right solution for you.

If you decide to adopt our Case Management Solution, then we provide a free service to help you to integrate services from Case management into your website. We also provide a free integration service for email newsletters and surveys via our E-Contact system. We beleive that it's all about integration, so you have a 'one stop shop' you can consult for web services.

In the old days, it was a case of you having to sort out everythig yourself as there was no parliamentary IT provision, so computers and printers were down to the Member. Thankfully these days things have changed and PICT (Parliamentary IT) are there to provide you with the basics to get you up and running and provide support. You are provided with options for PCs, laptops and printers etc along with a parliamentary email account and Microsoft Office to enable you to get started on the task of looking after those who were kind enough to elect you.

Part of challange of running a Member's office is the process is defining a strategy for how you are going to best use the technology provided, so you can deliver a speedy efficient service to your constituents. We beleive that the decisions made in this regard are absolutely key and will define the public perception of how you perform as a Member of Parliament. Time spent at the outset on how you are going to process information will save you days of work as time progresses. So making the right choices now is the key to allowing you to focus on some of the important decisions you will no doubt have to make during your time in the House.

Our experience of dealing with Members and working with Parliamentary ICT for nearly a decade, puts us in the perfect position to be able to offer no nonsese sound advice on the adoption of the right technologies that will work for you. From advice on sychronising your diariy, to getting information on the move, to keeping your constituents informed on important issues that affect them. It's all about putting the right tools in place.

Delivering our Case Management Solution to Members over the years has made us realise that information management is probably the single most important factor in keeping the stress levels manageable. Being able to put your hands on the right information at the right time is the difference between fulfillment and frustration. Our extensive knowledge of collarerative tools and services can provide you with a resource to help you make the right software and technology choices.

The key to making choices is great advice and if it's one thing we are noted for is giving great impartial advice. If you need any evidence of this, we can provide you with a list of references to put your mind at rest. We're available 24/7, 365 days a year including Christmas Day, which one Member who shall remain nameless can attest to!

You can purchase consultancy services on a per incident basis (subject to an enrollment fee of £125 which is deductable from any subsequent incident/s), or you can buy an annual subscription for £625. It's completely flexible, so if you only need the service in the first year then that's fine.

If you would like any further information on this service, please don't hesitate to get in touch.

Products and services are best judged by those who use them. We deliver services to over 130 Members and their staff. So we thought it might be an idea to share what they think about CMITS. We can of course put you in touch with these users, so that you can have a chat to get a better feel for how they use CMITS. With users both in constituencies up and down the country and in Westminster, we can also ask users if they would mind meeting with potential new customers. However, as you will appreciate it has to be at a time convenient for the user so as minimise any disruption to their working day.

"CMITS is indispensible in managing my casework. It maintains my records of dealing with over 20,000 people over 15 years, and supports me in surgeries around the constituency as well as my team in the office. The level of service provided is second to none. Someone is always on hand to provide guidance and technical support ... through the night if necessary!"
Stephen Timms MP

"Using CMITS has revolutionised my casework. It has been hugely helpful in helping me and my staff manage a large caseload efficiently and quickly. I have also been very impressed by the high quality service received from Martin McSweeney who has always taken great care to respond to any technical queries and to provide help in enabling me and my team to get the best out of the CMITS system."
Theresa Villiers MP

"CMITS has enabled me to provide a more effective service for my constituents, as well as making it easier for me and my staff to cope with a growing volume of work"
Sir George Young MP

"Martin McSweeney and his team at CMITS are among the most responsive support team I have ever encountered during my 25 years of working. Casework can have it's pressures and it's great to know that on the rare ocassion I need support, that Martin always responds rapidly and with a "can do" attitude."
Sarah Southcott
Senior Caseworker/Constituency Office Manager to Charles Kennedy MP

"CMITS has made a huge difference to the way the office approaches casework, mailings , press etc. Problems have been few and far between and the level of support has been first class when it has been needed"
Keith Parlmer
Head of Office - David Miliband MP

"I have been using CMITS since June 2008 and it is an integral part of my working day. Whenever there has been any need for technical assistance, the support service has been second to none. It is very prompt, extraordinarily helpful, and always goes the extra mile to ensure that any problems experienced by users are resolved as quickly as possible, even when those problems frequently do not relate to CMITS itself"
Dr Louise Sargent
Constituency Manager to Gregory Barker MP

CMITS transforms casework: each case is filed away neatly so you can find it quickly; you can search by name, address or subject in an instant; single or multiple letters are generated in a flash; nothing goes missing, nothing gets missed, and it’s just brilliant"
Niki Roberts
Assistant to Graham Stuart MP